If you miss a delivery appointment, and that delivery needs to be rescheduled, charges incurred from the carrier will be charged back to your credit card on file. Residential pallet deliveries require an appointment and signature, an appointment clerk will be contacting you once it arrives at the destination terminal. Please do not ask the driver to deliver inside your home, garage, or front door of a business, that service will incur an extra cost that will be charged back to your credit card on file and is very expensive. Residential deliveries are placed curbside via truck lift gate, the pallet will not be delivered inside your home or garage and are not included in the shipping price quote. Erkelens & Olson will not know the status of your shipment. Tracking emails will be sent to your email, it is required that you contact the freight company directly with any questions or concerns. If there are any additional charges received by the carriers regarding your delivery that should have been stated up front, we reserve the right to charge your credit card on file for the difference. Refusing the pallet upon delivery for any reason is prohibited, your pallet purchase is considered as-is and is not eligible for carrier freight damage claims. Once your item(s) have left our warehouse it is considered to be in your possession and Erkelens & Olson is not responsible for any damages that may occur in transit. There will be a $25 handling fee for every pallet, that includes shrink wrapping and preparation (+ the cost of shipping). ** It is important that we are notified if the items are going to a residential or commercial address.** Pallets typically start around $400 to ship (depening on the route & weight it could be more or less.) We will then prepare your items for shipment and communicate the shipping cost. FOR NATIONAL SHIPPING: Please notify us after the auction is over or if you are through bidding if you need shipping assistance.
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